Why do I receive (no) notifications?

Enable/disable push notifications | Configure email settings | How do I know if the camera is sending notifications?
# ABUS WLAN pan tilt outdoor camera (PPIC42520), ABUS WLAN outdoor camera (PPIC44520), ABUS WLAN privacy indoor camera (PPIC31020), ABUS WLAN light outdoor camera (PPIC46520), Smart Security World WLAN light camera (PPIC36520) & other models

Reading time: approx. 3 minutes

The camera immediately sends push notifications (factory setting) to the corresponding smartphone/tablet via App2Cam Plus as soon as the camera detects movement on site or based on the personal settings you have selected (type of motion detection depends on the camera model, e.g. intelligent image analysis ).

You must first activate the optional sending via and to a personal email inbox (provider Web, Gmx, Google, etc.) and configure it in the notification settings.

info

Valid from app version 1.3.4.46 for iOS/Apple devices and app versions from May 31, 2023 for Android devices.

Push notifications via App2Cam Plus

  • In the app, go to: Overview > Live View > Camera Settings > Notification Settings > Push Notifications
  • Use the slider to activate/deactivate the push notification function.
info

If the function is activated, you will always receive push notifications if the "motion alarm" function is also activated in the live view. Conversely, you will not receive push notifications if the motion alarm is deactivated. Reasons for no or delayed notifications can also be that:

  • you have not granted the app the appropriate permissions in your phone's settings.
  • At the time the motion was detected, your mobile device had no cellular or Wi-Fi reception.
  • a dispatch is suppressed by schedule.

Email messages

  • Go to: Overview > Live View > Camera Settings > Notification Settings
  • Use the slider to enable/disable the email notification function.
  • Go to Email.
  • Enter the appropriate data depending on your personal email provider/account, see the following example:
    • SMTP server: smtp.gmail.com or smtp.web.de or …
    • SMTP port (depending on encryption SSL or StartTLS): 465 or 587
    • Sender email address: max.muster@web.de or erika.muster@gmail.de or …
    • Password: [Email account password or Gmail app password (external link to Google Support) ]
    • Recipient email address: max.muster@web.de or erika.muster@gmail.de or …
    • Attach snapshot: enable (if required)
    • Confirm settings by clicking the “Save” button.
info

Check the permissions of your email inbox/account (e.g. in your provider's FAQs) to ensure smooth email sending and receiving.

info

If the function is activated, you will always receive emails if the "motion alarm" function is also activated in the live view. Conversely, you will not receive any emails if the motion alarm is deactivated. Reasons for no or delayed messages can also be that:

  • At the time the motion was detected, your mobile device had no cellular or Wi-Fi reception.
  • a dispatch is suppressed by schedule.

Our website uses cookies.

Further information can be found here: Privacy Plicy