AJAX SpeakerPhone - UserManual

SpeakerPhone Jeweller features a built-in speaker with a volume of up to 103 dB and an omnidirectional microphone. The device has a special voice processor powered by AI for sound optimization. You can customize the default state of this feature and switch it during a call.

In the event of an alarm after the CMS calls the hub, the person on the premises will not need to push any buttons to establish a connection between the operator and SpeakerPhone.

The device performs three tasks:

1. Alarm verification. In case of an alarm, the operator establishes a connection, listens to the situation on the site, and asks for a confirmation code. If the code is right, the alarm turns off. If the code is wrong, or it is a duress code, the operator sends the rapid response unit (RRU).
2. Deterring of intruders. When an intruder tries to break in or is already inside the premises, the operator informs the intruder that the security company is aware and guards or police are on the way.
3. Help request. If the user triggers an auxiliary alarm (e.g., by pressing Button Jeweller or the button in the Ajax app), the operator establishes a connection, asks about the condition of a person, and calls for help.

The device has an autonomous power supply and a robust enclosure with a holding screw to secure the device. The power button is blocked when the system is in armed mode.

Jeweller and Wings data transfer protocols

Jeweller and Wings are two-way wireless data transfer protocols that provide fast and reliable communication between the hub and devices. SpeakerPhone uses Jeweller to transmit alarms and events and Wings to update firmware.

VoRF data transfer protocol

VoRF is an Ajax proprietary audio streaming protocol that uses time division duplexing (TDD). This technology makes communication possible in both directions (the conversation starts automatically, and there is no need to push any buttons like on a walkie-talkie) on the same frequency channel, using different time slots.

The VoRF protocol uses a part of the spectrum with a width of 2 MHz, namely the “K” band (863 MHz to 865 MHz).

Sending events to the monitoring station

The Ajax system can transmit alarms to both the PRO Desktop monitoring app and the CMS in the formats of SurGard (Contact ID), SIA (DC-09), ADEMCO 685, and other protocols.

The system with SpeakerPhone Jeweller can transmit the following events:

1. Call / end call.
2. Tamper alarm/recovery.
3. Loss/restoration of connection with the hub.
4. Permanent deactivation/activation of the device.
5. One-time deactivation/activation of the device.

For the device to work correctly, it is necessary to configure the telephony on the Ajax hub. Besides, the monitoring company must set up SIP-telephony on its part.

When an alarm is received, the operator of the security company monitoring station knows what happened and precisely where to send the RRU. The addressability of Ajax devices allows sending not only events to PRO Desktop or the CMS, but also the type of the device, its name, security group, and virtual room. Note that the list of transmitted parameters may differ depending on the kind of CMS and the protocol selected for communication with the monitoring station.

The ID and the number of the device can be found in its states in the Ajax app.

Adding to the system

SpeakerPhone Jeweller is incompatible with Ajax radio range extenders and third-party security control panels.

What devices SpeakerPhone Jeweller is compatible with

To connect SpeakerPhone Jeweller to the hub, you need to place the device at the same secured facility as the system.

The hub and the device must operate at the same radio frequency; otherwise, they are incompatible. The radio-frequency range of the device might vary based on the region. We recommend purchasing and using Ajax devices in the same region. You can verify the range of operating radio frequencies with the technical support service.

Only one SpeakerPhone Jeweller may be added to the Ajax hub.

Before adding a device

1. Install the Ajax app.
2. Log in to a PRO account or create a new one.
3. Select a space or create a new one.
   What is a space
   How to create a space
4. Add at least one virtual room.
5. Add a compatible hub to the space. Ensure the hub is switched on and has internet access via Ethernet, Wi-Fi, and/or mobile network.
6. Ensure the space is disarmed, and the hub is not starting an update by checking statuses in the Ajax app.

Only a PRO or a space admin with the rights to configure the system can add a device to the hub.

Connecting to the hub

1. Open the Ajax app. Select the hub where you want to add the device.
2. Go to the Devices tab. Click Add device.
3. Name the device, scan or type the QR code (placed on the device and the package box), and select a room and a group (if Group mode is enabled).

   

4. Press Add.
5. Switch on the device by holding the power button for 2 seconds.

   

If the connection fails, turn off the device and try again in 5 seconds. Note that if the maximum number of devices has already been added to the hub (depending on the hub model), you will be notified when you try to add a new one.

Once connected to the hub, the device will appear in the list of hub devices in the Ajax app. The update frequency for device statuses in the list depends on the Jeweller settings, with the default value of 36 seconds.

SpeakerPhone Jeweller works with only one hub. When connected to a new hub, it stops sending events to the old one. Adding the device to a new hub does not automatically remove it from the device list of the old hub. This must be done through the Ajax app.

Malfunctions

When a malfunction is detected, the Ajax app displays a malfunction counter on the device icon. All malfunctions are shown in the device states. Fields with malfunctions will be highlighted in red.

A malfunction is displayed if:

• the device enclosure is open (tamper is triggered);
• there is no connection with the hub via Jeweller;
• there is no connection with the hub via Wings;
• there is no connection with the hub via VoRF;
• the device’s battery is low;
• the device’s temperature is outside acceptable limits;
• there is a hardware malfunction.

Icons

The icons display some device states. To access them:

1. Sign in to the Ajax app.
2. Select the space.
3. Go to the Devices tab.

Icon	Meaning
	Jeweller signal strength. Displays the signal strength between the hub and the device. The recommended value is 2–3 bars. Learn more
	The device has a malfunction. The list of malfunctions is available in the device states. Learn more
	The device battery charge level. Learn more
	A firmware update is available. Go to the device states or settings to find the description and launch an update. Learn more
	Device is permanently deactivated. Learn more
	Device has tamper alarms permanently deactivated. Learn more
	Device is deactivated until the first event of disarming the system. Learn more
	Device has tamper alarms deactivated until the first event of disarming the system. Learn more
	The device was not transferred to the new hub. Learn more

States

The states provide information about the device and its operating parameters. The states of SpeakerPhone Jeweller can be found in Ajax apps:

1. Go to the Devices tab.
2. Select SpeakerPhone from the list.

Parameter	Value
Malfunction	Clicking on opens the device’s malfunctions list. The field is displayed if a malfunction is detected.
New firmware version available	Clicking on opens the instructions for updating the device’s firmware. The field is displayed if a new firmware version is available.
Jeweller signal strength	Signal strength between the hub and the device on the Jeweller channel. The recommended value is 2–3 bars. Jeweller is a protocol for transmitting SpeakerPhone events and alarms.
Connection via Jeweller	Connection status on the Jeweller channel between the device and the hub: Online — the device is connected to the hub. Offline — the device is not connected to the hub. Check the device connection.
Wings signal strength	Signal strength between the hub and the device on the Wings channel. The recommended value is 2–3 bars. Wings is a protocol for updating firmware.
Connection via Wings	Connection status on the Wings channel between the hub and the device: Online — the device is connected to the hub. Offline — the device is not connected to the hub. Check the device connection.
VoRF signal strength	Signal strength between the hub and the device on the VoRF channel. The recommended value is 2–3 bars. VoRF is a protocol for audio streaming.
Connection via VoRF	Connection status on the VoRF channel between the hub and the device: Online — the device is connected to the hub. Offline — the device is not connected to the hub. Check the device connection.
Transmitter power	Displays the selected power of the transmitter. The parameter appears when the Max or Attenuation option is selected in the Signal attenuation test menu.
Battery charge	The battery charge level of the device: OK Battery low When the batteries are low, the Ajax apps and the security company will receive appropriate notifications.
Lid	The status of the device tamper that responds to detachment or opening of the device enclosure: Open — the device was removed from the SmartBracket, or its integrity was compromised. Check the device. Closed — the device is installed on the SmartBracket mounting panel. The integrity of the device enclosure and the mounting panel is not compromised. Normal state. Learn more
External power	Device external power supply connection status: Connected — the external power supply is connected to the device. Disconnected — the external power is disconnected. The device runs on batteries. Learn more
Speaker volume	Volume level of the speaker: Quiet. Loud. Very loud.
LED indication during call	Shows the status of the device LED indication: Off — LED indication is off during a call. On — LED indication is on during a call. Learn more
Permanent deactivation	Shows the status of the device permanent deactivation setting: No — the device operates in the normal mode. Lid only — the hub administrator has disabled notifications about triggering of the device tamper. Entirely — the device is entirely excluded from the operation of the system. The device does not execute system commands and does not report alarms or other events. Learn more
One-time deactivation	Shows the status of the device one-time deactivation setting: No — the device operates in the normal mode. Lid only — notifications on the device tamper triggering are disabled until the first event of disarming the system. Entirely — the device is entirely excluded from the operation of the system until the first event of disarming the system. The device does not execute system commands and does not report alarms or other events. Learn more
Firmware	Device firmware version.
ID	Device ID. Also available on the QR code on the device enclosure and its package box.
Device No.	Number of the device loop (zone).

Settings

To change the SpeakerPhone settings in the Ajax app:

1. Go to the Devices tab.
2. Select SpeakerPhone from the list.
3. Go to Settings by clicking on the gear icon .
4. Set the required parameters.
5. Click Back to save the new settings.

Indication

Functionality testing

The Ajax system offers several types of tests to help select the correct installation place for the devices. Tests do not start immediately. However, the waiting time does not exceed the duration of one “hub—device” polling interval. The polling interval can be checked and configured at hub settings (Hub → Settings → Jeweller).

To run a test, in the Ajax app:

1. Select the required space.
2. Go to the Devices tab.
3. Select SpeakerPhone from the list.
4. Go to Settings .
5. Select a test:
   1. Jeweller signal strength test.
   2. Wings signal strength test.
   3. VoRF signal strength test.
   4. Volume test.
   5. Signal attenuation test.
6. Run the test.

Device placement

The device is designed for indoor use only.

When choosing where to place SpeakerPhone Jeweller, consider the parameters that affect its operation:

• Jeweller signal strength.
• Wings signal strength test.
• VoRF signal strength test.
• Distance between the device and the hub.
• Presence of obstacles for radio signal and sound transmission: walls, interfloor ceilings, large objects located in the room.

Consider the recommendations for placement when developing a project for the security system of the facility. The security system must be designed and installed by specialists. A list of recommended partners is available here.

Signal strength

The Jeweller, Wings, and VoRF signal strengths are determined by the number of undelivered or corrupted data packages over a certain period of time. The icon in the Devices tab in Ajax apps indicates the signal strength:

• Three bars — excellent signal strength.
• Two bars — good signal strength.
• One bar — low signal strength, stable operation is not guaranteed.
• Crossed out icon — no signal.

Check the Jeweller, Wings, and VoRF signal strength before final installation. With a signal strength of one or zero bars, we do not guarantee stable operation of the device. Consider to relocate the device as repositioning even by 20 cm can significantly improve the signal strength. If there is still poor or unstable signal after the relocation, change the location.

Do not install the device

Installation

Before installing SpeakerPhone Jeweller, ensure that you have selected the optimal location that complies with the requirements of this manual.

To mount a device:

1. Remove the SmartBracket mounting panel from the device. Unscrew the holding screw first and slide the panel down.
2. Fix the SmartBracket panel using double-sided tape to the selected installation spot.
   

   Double-sided tape can only be used for temporary installation. The device attached by the tape may come unstuck from the surface at any time. As long as the device is taped, the tamper will not be triggered when the device is detached from the surface.

3. Place the device on SmartBracket. The device LED indicator will flash. It is a signal indicating that the enclosure of the device is closed.
   

   If the LED indicator doesn’t light up during placing the device on SmartBracket, check the tamper status in the Ajax app, the integrity of the fastening, and the tightness of the device fixation on the panel.

4. Run the functionality testing.
5. If the tests are passed successfully, remove the device from SmartBracket.
6. Fix the SmartBracket panel on the surface using bundled screws.
   

   When using other fasteners, ensure they do not damage or deform the panel.

7. Place the device on the SmartBracket mounting panel.
8. Tighten the holding screw on the bottom of the device’s enclosure. The screw is needed for more reliable fastening and protection of the device from quick dismantling.

Connecting a third-party power supply unit

When connecting a third-party power supply unit and using SpeakerPhone Jeweller, follow the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety.

SpeakerPhone Jeweller is equipped with terminals for connecting a 12 V⎓ power supply unit. Recommended electrical parameters for the power supply unit are: 12 V⎓ with a current of 1 A.

When external power is connected, the pre-installed batteries serve as a backup power source. Do not remove them while connecting the power supply.

Before installing the device, make sure to check the wires for any damage to the insulation. Use only a grounded power source. Do not disassemble the device while it’s under voltage. Do not use the device with a damaged power cable.

To connect a third-party power supply unit:

1. Remove the SmartBracket mounting panel. Carefully drill the appropriate enclosure part to prepare the hole for the cable:

   

2. De-energize the external power supply cable.
3. Connect the cable to the terminals by observing polarity (marked on the plastic).
   

   The cable length should not exceed 10 m using cable 2 × 0.35, copper conductor.

4. Route the cable in the cable channel. An example of how to output the cable:

   

5. Turn on the device and place it on the mounting panel. Tighten the holding screw on the bottom of the device’s enclosure.
6. Check the status of batteries and external power in the Ajax app and the overall operation of the device.

Firmware update

The SpeakerPhone Jeweller firmware update can be installed when a new version is available. You can find out about it in the devices list in Ajax PRO: Tool for Engineers and PRO Desktop apps. If an update is available, the corresponding device will have an icon . An admin or a PRO with access to the system settings can run an update in the SpeakerPhone Jeweller states or settings. An update takes up to 15 minutes.

To update the SpeakerPhone firmware, you must connect the hub to Ajax Cloud via Ethernet.

Maintenance

Check the functioning of the device regularly. The optimal frequency of checks is once every three months. Clean the device enclosure of dust, cobwebs, and other contaminants as they emerge. Use a soft dry wipes suitable for equipment care.

Do not use substances that contain alcohol, acetone, petrol, and other active solvents to clean the device.

The batteries installed in the device ensure up to 3 years of autonomous operation in standby mode or up to 12 hours in conversation mode.

If the battery is discharged, the security system will send an early warning about replacing the batteries.