Check shipping status

You can find the current delivery status of your products in your order overview in your customer account. As soon as your product has been handed over to the post office, you can access the direct tracking link for your package in the order for the respective product (“Track shipment”).

Causes of delays

Unfortunately, a package can sometimes take a little longer to travel or end up at your neighbor's house. The following points may delay or prevent the shipment of your products:

• One of several products in your order is not yet available: shipping of the entire order will therefore be withheld. For the remaining products, you can notify us and arrange a partial delivery for a flat rate.
  
• You have chosen the payment method “Prepayment”: Your order will be shipped as soon as the amount has been recorded in our system. This can take 1-2 working days.

If your shipment does not arrive, please use the contact form in the following cases:

• If the shipping status of the post office is “delivered” but you have not received the shipment and it has not been delivered to the neighbor.
• If the shipping status of the post office does not change for 2-3 days and remains in the same status for longer (e.g. parcel distribution center).

If the package cannot be found, select “Where is my order: The shipping status is “shipped”, but the shipment has not arrived” in the contact form and tell us your order number. We will check the situation together with the post office or the responsible supplier and look for the best possible solution.

Have you ordered the wrong product or changed your mind? As long as your order has not yet been prepared for shipping, you can cancel the unwanted product:

Send us an email with the necessary information and we will cancel the order for you.

How do I get the refund for the canceled product?

If you have already paid for the product before cancellation, you will be issued a credit or the amount will be refunded.

You can adjust your delivery and billing address at any time in your customer account under “Addresses”.

When ordering against an invoice, the delivery address may not differ from the billing address for private customers for insurance reasons.

If the order cannot be delivered due to an incorrect address, it will automatically be returned to us and posted back to our warehouse. You will receive a credit that will not be paid out.

For orders up to a value of CHF 50, we charge a flat-rate small-quantity surcharge of CHF 9 for certain product categories, as the processing effort for such orders is disproportionately high.

To make it worthwhile for our customers to buy inexpensive products (e.g. accessories for a device or other small products) multiple times or together with other items, we have decided to reduce the price of these products. This means our customers benefit from lower prices for small products. However, in order to be able to offer these prices, the aforementioned small quantity surcharge must be charged for total amounts under 50 CHF.

If your product has already been paid for, anyone can pick up your order for you. However, we always require a copy of the order/order upon collection for identification purposes.

You can pick up your Order at the following Address without prior notice:

Artmar Electronic & Security AG, Rain 3, CH-8630 Rüti ZH

Opening Hours:

Monday - Friday 8:00 a.m. - 5:00 p.m

Closed Saturday and Sunday

We try to send the appropriate adapter with all devices that do not have a Swiss power plug. If the adapter is missing from your order and the device cannot be connected as a result, we apologize.

We will be happy to send you a replacement plug free of charge.

We're sorry! Please submit a request via the contact form immediately after receiving your order. As the reason for the request, please select “Problems with an order” and then “I received the wrong product”.

So that we can quickly examine your concern, it would be helpful if you could tell us the manufacturer number or EAN code of the incorrect product you received. You can find the information on the product packaging.

We will review the case as quickly as possible and send you the correct product.

Our delivery area exclusively includes Switzerland and the Principality of Liechtenstein.

Shipping costs / delivery

All products and orders are generally shipped free of charge to addresses in Switzerland and Liechtenstein.

We ship all products from our own warehouse via Swiss Post.

You will receive a shipping confirmation from us by email as soon as your order is shipped. You will find the tracking number of your package in the shipping confirmation, so you can track the shipping of your order.

You can also find the tracking number under orders in your customer account. There you can also see whether your package has already been sent or is still being prepared (in process).

First, check whether your package was dropped off at a neighbor's house. If this is not the case and the shipping status has not changed for several days, contact us so that we can check the whereabouts of your package. You can find our contact details below, in the blue footer.

We pack all orders carefully and strive to deliver you flawless goods.

We apologize if your product was damaged in transit.

Please submit a request via the contact form immediately after receiving the order and select “Problems with an order: I received an externally damaged product” as the reason for the request. We need the following information for processing:

• Order number of your order
• Description of the damage
• Photos of the damage and packaging

We will examine your request together with our logistics partners and inform you about the next steps as quickly as possible.

If, for example, there is only one product on backorder in an order - but most and the most important thing is ready for dispatch, we can arrange a partial delivery.