AJAX MotionCam - Usermanual

Photo verification can be saved as video or images by clicking the download icon.

Jeweller and Wings data transfer protocols

MotionCam uses the Jeweller technology to transmit alarms and events and the Wings technology to transmit photos. These are two-way wireless data transfer protocols that provide fast and reliable communication between a hub or a range extender and the connected devices of the security system.

The protocols support floating key block encryption and device recognition on every session to prevent sabotage and spoofing.

To monitor connection with system devices and display their statuses Ajax apps have a system of hub–detector polls with a frequency of 12 to 300 seconds. The polling frequency is set by the user or PRO with administrator rights.

Photo delivery time

The photo delivery time to Ajax apps depends on the selected resolution, detector connection method (to the hub directly or via the range extender), Wings signal strength, and the Internet connection speed. The alarm messages are delivered immediately.

* The delivery time of one photo when the signal strength between the hub and MotionCam is 2–3 bars and the hub is connected via Ethernet, Wi-Fi, or 4G.

** Values were calculated with a signal strength of 3 bars between ReX 2 and the detector or between the hub and ReX 2. The hub works via Ethernet, Wi-Fi, or 4G.

*** Values were calculated with a signal strength of 3 bars between ReX 2 and the detector. The hub is connected via Ethernet, Wi-Fi, or 4G.

Temperature compensation

Temperature compensation is a software mechanism that allows you to maintain the thermal diagram contrast even if the ambient temperature is close to the human body temperature.

With each ambient temperature measurement, the detector introduces a correction according to the table of coefficients stored in its memory — increases or decreases the sensitivity of the IR sensor. This allows the detector to effectively identify motion over the entire operating temperature range.

Pet immunity

When properly installed and configured, MotionCam does not react to animals up to 50 centimeters tall and weighing up to 20 kilograms.

For this purpose, the detector is installed at a height of 2.4 meters in a place where nothing obstructs its view — for example, in a corner of a room, where the view won’t be blocked by closets or other furniture. Correct setting requires the accurate choice of the detector sensitivity:

• High — the detector does not respond to cats (up to 25 cm tall).
• Medium — it does not respond to small dogs (up to 35 cm tall).
• Low — it does not respond to pets up to 50 cm tall.

If MotionCam is installed below the recommended height, then the animals will move in the high sensitivity zone. The detector can raise an alarm if a dog walks on its hind legs or plays on an armchair. It will also raise an alarm if the animal is able to jump to the level of the detector or move near it.

Sending events to the CMS

The Ajax system can transmit alarms to the PRO Desktop monitoring app as well as the Central Monitoring Station (CMS) using SurGard (Contact ID), SIA DC-09 (ADM-CID), ADEMCO 685, and other proprietary protocols. See a complete list of supported protocols here.

MotionCam Jeweller transmits the following events to the monitoring station:

1. Motion alarm.
2. MotionCam visual alarm verifications.
3. Photos by Scenarios.
4. Tamper alarm/recovery.
5. Hub connection loss/restoration.
6. Permanent deactivation/activation of the detector.
7. Unsuccessful attempt to arm the security system (with the system integrity check enabled).

When an alarm is received, the operator of the security company monitoring station knows exactly what happened and where to send the fast response team. Addressability of Ajax devices allows you to send not only events but also the type of the device, the name assigned to it, and the room to the PRO Desktop or to the CMS. Note that the list of transmitted parameters may differ depending on the type of the CMS and the selected protocol for communication with the monitoring station.

The ID and number of the device can be found in its states in the Ajax app.

Photos are sent to the security company’s monitoring station if the CMS software supports photo verification. A list of such CMSs is available here. PRO Desktop can also receive photo verification without additional setup.

Adding to the system

Before adding a device

1. Install the Ajax app or Ajax PRO app.
2. Create an account if you don’t already have one. Add a compatible hub to the app, make the necessary settings, and create at least one virtual room.
3. Make sure that the hub is on and has Internet access via Ethernet, Wi-Fi, and/or mobile network. You can do this in the Ajax app or by looking at the LED on the hub casing. It should light up white or green.
4. Make sure the hub is not armed and does not start updates by checking its status in the Ajax app.

How to add MotionCam

Only a user or a PRO with administrator rights can connect MotionCam to the hub.

1. Open the Ajax app. If you have access to more than one hub or if you are using the PRO app, select the hub to which you want to add MotionCam.
2. Go to the Devices tab and click Add Device.
3. Name the detector, scan or type in the QR code (placed on the detector enclosure and the packaging), select a room and a group (if the group mode is enabled).

   

4. Click Add; the countdown will begin.
5. Switch on the device by holding the power button for 3 seconds.

To make sure MotionCam is connected to the hub, the detector must be located at the same protected object as the system (within the range of the hub’s radio network). To work via the ReX 2 radio signal range extender, first pair the detector with the hub, and then connect it to ReX 2 in the range extender settings.

How to connect a device to ReX 2

The detector connected to the hub will appear in the list of hub devices in the Ajax app. Refreshing the device statuses in the list depends on the Jeweller (or Jeweller/Fibra) settings. The default value is 36 seconds.

If connection fails, turn the detector off and try again in 5 seconds. If the maximum number of devices have already been added to the hub (the number depends on the hub model), you will get an error notification when you try to add a new one.

The hub is incompatible with devices operating at different frequencies. The radio frequency range of the device may vary by region. We recommend buying and using Ajax devices in the same region. Please contact Technical Support for information on the operating frequency range.

MotionCam only works with one hub. When connected to a new hub, the detector stops sending commands to the old one. When added to a new hub, the detector is not removed from the device list of the old hub. This must be done through the Ajax app.

Malfunctions

When a detector identifies a fault (for example, there is no connection via the Jeweller protocol), the Ajax app displays a fault counter in the device field. All faults are shown in the detector states. Fields with malfunctions will be highlighted in red.

Malfunction is displayed if:

• The detector temperature is outside of the allowed limits: below -10°C and above +40°C.
• The detector enclosure is open (tamper is triggered).
• No connection with the hub or range extender via the Jeweller protocol.
• No connection with the hub or range extender via the Wings protocol.
• The detector battery is low.

Icons

The icons represent some of MotionCam statuses. You can check them in the Ajax app in the Devices tab.

Icon	Meaning
	Jeweller signal strength — displays signal strength between the detector and the hub/range extender. The recommended value is 2–3 bars. Learn more
	Battery charge level of the detector. Learn more
	Malfunction detected. A list and description are available in the detector states. Learn more
	The detector works via a radio signal range extender.
	The detector operates in the Always Active mode. Learn more
	Delay When Entering enabled. Learn more
	Delay When Leaving enabled. Learn more
	MotionCam will work when Night Mode is enabled. Learn more
	MotionCam has detected motion. The icon is only displayed when the detector is armed.
	MotionCam is deactivated. Learn more
	MotionCam has been deactivated because the number of alarms has been exceeded. Learn more
	MotionCam has tamper triggering events deactivated. Learn more
	MotionCam signal attenuation test mode is activated.
	The device was not transferred to the new hub. Learn more

States

The states include information about the device and its operating parameters. The states of MotionCam can be found in the Ajax app:

1. Go to the Devices tab.
2. Select MotionCam from the list.

Settings

To change the MotionCam detector settings in the Ajax app:

1. Go to the Devices tab.
2. Select MotionCam from the list.
3. Go to Settings by clicking on the gear icon .
4. Set the required settings.
5. Click Back to save the new settings.

Settings	Meaning
Name	Detector name. Displayed in the list of hub devices, SMS text, and notifications in the events feed. To change the name, click on the text field. The name can contain up to 12 Cyrillic characters or up to 24 Latin characters.
Room	Selecting the virtual room to which MotionCam is assigned. The room name is displayed in the text of SMS and notifications in the event feed.
Sensitivity	Sensitivity level of the motion detector. The choice depends on the type of the object, the presence of probable sources of false alarms, and the specifics of the protected area: Low — the detector does not respond to pets up to 50 cm tall. Normal (default) — the detector does not respond to small dogs (up to 35 cm tall). High — the detector does not respond to cats (up to 25 cm tall). Why motion detectors react to animals and how to avoid this
Image resolution	Selecting the image resolution (in pixels): 160 × 120 320 × 240 (default) 640 × 480 The higher the resolution, the more detailed the image is, but it takes longer to transfer the photos.
Photo by Alarm	Selecting the number of photos in case of alarm: No photo 1 photo Series of 2 Series of 3 Series of 4 (only available with 320 × 240 or 160 × 120 resolutions) Series of 5 (only available with 320 × 240 or 160 × 120 resolutions)
Alarms with photo verification	Selecting the number of alarms that are accompanied by photos. You can specify 1 to 10 alarms or set up the transmission of a photo each time the device is triggered. An alarm counter with photo verification is reset when the security system is disarmed and re-armed. The setting is available if the Always Active option is disabled. When the detector is in the Always Active mode, it will transmit a photo every time it is triggered.
Always Active	If active, the detector is always in the armed mode and detects motion. Learn more
HDR image	When enabled, the device improves the accuracy of detail in bright and dark scenes. The HDR image feature is available for devices with the 15.59.35.14 firmware version or later¹.
Alert with a siren if motion detected	If active, the sirens that are added to the system are activated when MotionCam detects movement.
Alarm Reaction
Operating Mode	Specify how this device will react to alarms: Instant Alarm — the armed detector immediately reacts to a threat and raises the alarm. Entry/Exit — when a delay is set, the armed device starts the countdown and doesn’t raise the alarm even if triggered until the countdown ends. Follower — the detector inherits the delays from Entry/Exit detectors. However, when the Follower is triggered individually, it immediately raises the alarm.
Delay When Entering, sec	Delay time when entering: 5 to 120 seconds. Delay when entering (alarm activation delay) is the time the user has to disarm the security system after entering the secured area. Learn more
Delay When Leaving, sec	Delay time when leaving: 5 to 120 seconds. Delay when leaving (arming delay) is the time the user has to leave the secured area after arming. Learn more
Arm in Night Mode	If this option is enabled, the detector will go into the armed mode when the system is set to the Night Mode. Learn more
Delay When Entering in Night Mode, sec	Delay time when entering in the Night Mode: 5 to 120 seconds. Delay when entering (alarm activation delay) is the time the user has to disarm the security system after entering the premises. Learn more
Delay When Leaving in Night Mode, sec	Delay time when leaving in the Night Mode: 5 to 120 seconds. Delay when leaving (arming delay) is the time the user has to leave the premises after arming. Learn more
Jeweller Signal Strength Test	Switches the detector to the Jeweller signal strength test mode. The test allows you to check the signal strength between the hub or the range extender and the detector over the Jeweller wireless data transfer protocol to determine the optimal installation location. Learn more
Wings Signal Strength Test	Switches the detector to the Wings signal strength test mode. The test allows you to check the signal strength between the hub or the range extender and the detector over the Wings wireless data transfer protocol to determine the optimal installation location. Learn more
Detection Zone Test	Switches the detector to the detection zone test mode. The test enables users to check how the detector responds to movement and to determine the optimal installation location. Learn more
Signal Attenuation Test	Switches the detector to the signal attenuation test mode. During the test, the transmitter power is decreased or increased to simulate a change in the environment to test the stability of communication between the detector and the hub. Learn more
User Guide	Opens the MotionCam User Manual in the Ajax app.
Permanent Deactivation	Allows the user to disable the device without removing it from the system. Three options are available: No. Entirely — the device neither executes system commands nor participates in automation scenarios, and the system ignores device alarms and other notifications. Lid only — the system ignores the detector’s tamper button triggering notifications. More about permanent deactivation The system can also automatically deactivate devices when the set number of alarms is exceeded. More about auto deactivation
Unpair Device	Unpairs the detector, disconnects it from the hub, and deletes its settings.

LED indication

The MotionCam LED indicator may light up red or green, depending on the status of the device.

Indication upon pressing the power button

Enabled detector indication

Functionality testing

The Ajax system offers several types of tests to help you choose the right installation place for the devices. MotionCam tests do not start straight away but not later than over a single hub — detector polling period (36 seconds under default settings of the hub). You can change the device polling period in the Jeweller (or Jeweller/Fibra) menu in the hub settings.

To run a test in the Ajax app:

1. Select the required hub.
2. Go to the Devices menu.
3. Select MotionCam.
4. Go to Settings .
5. Choose a test:
   1. Jeweller Signal Strength Test
   2. Wings Signal Strength Test
   3. Detection Zone Test
   4. Attenuation Test
6. Run the test.

Detector placement

The device is for indoor use only.

When choosing the location of the detector, consider the parameters that affect its operation:

• Motion detector detection area.
• The viewing angle of the detector’s camera and the presence of obstacles in front of it.
• Jeweller and Wings signal strength.
• Distance between the detector and the hub.
• Presence of barriers for radio signal passage between devices: walls, interfloor ceilings, large objects located in the room.

Consider the MotionCam placement recommendations when designing the security system project for your object. The security system must be designed and installed by specialists. The list of authorized Ajax partners is available here.

Signal strength

Jeweller and Wings signal strength is determined by the number of undelivered or corrupted data packages that are exchanged between the detector and the hub or the range extender within a certain period of time. Signal strength is indicated by the icon on the Devices tab:

• Three bars — excellent signal strength.
• Two bars — good signal strength.
• One bar — low signal strength, stable operation is not guaranteed.
• Crossed out icon — signal is missing.

Check the Jeweller and Wings signal strength at the installation site. If the signal strength is low (a single bar or lower), we cannot guarantee stable operation of the security system. Relocate the device as repositioning even by 20 cm can significantly improve the signal reception. If the detector still has a low or unstable signal strength after relocation, use ReX 2. MotionCam does not work with other radio signal range extenders.

Detection zone

When choosing the place for installation, consider the following:

• Direction of the detector lens.
• Detector and camera viewing angles.
• Any obstacles that obstruct the view of the detector or its camera.

It is recommended for the lens of the detector to be aimed perpendicular to the intended path of intrusion into the premises. Ensure that furniture, house plants, vases, decorative or glass elements do not obstruct the view of the detector.

When installing the detector, run a Detection Zone Test. This allows you to check the operation of the device and accurately determine the sector in which the detector reacts to movement.

If possible, take several photos at the installation site to make sure that the camera is capturing the desired area and that no obstructions are blocking its view.

Do not install the detector

1. Outdoors. This can lead to false alarms and detector failure.
2. In the direction where direct sunlight hits the detector lens. This can lead to false alarms of the motion detector.
3. Opposite any objects with rapidly changing temperature — for example, electric and gas heaters. This can lead to false alarms of the motion detector.
4. Opposite any moving objects with a temperature close to that of the human body — for example, opposite the swinging curtains above a radiator. This can lead to false alarms of the motion detector.
5. In places with fast air circulation — for example, near fans, open windows, or doors. This can lead to false alarms of the motion detector.
6. In places where objects and structures may obstruct the detector’s view — for example, behind a flower or a column. This way, the detector’s view will be limited, and it will be more difficult for it to detect motion.
7. In places where glass structures may obstruct the detector’s view. It does not register movement behind glass.
8. Inside premises with temperature and humidity outside the permissible limits. This could damage the detector.

Installation and connection

Before installing MotionCam, make sure that you have selected the optimal location and that it complies with the requirements of this manual.

In order to install the detector:

1. Remove the SmartBracket mounting panel from the detector.
2. Fix the SmartBracket panel to a vertical surface or in a corner of the room using double-sided adhesive tape or other temporary fasteners. The installation height is 2.4 meters.
   

   

   

   Use double-sided adhesive tape for temporary fixing only, as the device may come off the surface at any time and get damaged if dropped. As long as the device is taped, the tamper will not be triggered when the detector is detached from the surface.

3. Run the Jeweller and Wings signal strength tests. The recommended signal strength is two or three bars. If the signal strength is a single bar or lower, we cannot guarantee the stable operation of the security system. In this case, relocate the device as repositioning even by 20 cm can significantly improve the signal reception. If, after relocation, the detector still has a low or unstable signal strength, use ReX 2 radio signal range extender.
4. Run the Detection Zone test. In order to check the motion detector, walk around the premises while observing the LED and determine the detection zone of the detector. The maximum range of motion detection by the detector is 12 meters. If the detector does not respond to movement during the test in 5 cases out of 5, relocate the device.
5. Take some test photos to make sure that the camera is capturing the desired area and that no obstacles are blocking its view.
6. Fasten the SmartBracket panel with the bundled screws using all fixation points. (One of them is in the perforated part of the mounting panel above the tamper.) When using other fasteners, make sure they do not damage or deform the mounting panel.

   With the mounting panel, you can mount the MotionCam Jeweller detector on a vertical surface or in a corner of the room. SmartBracket has special holes that need to be drilled to fix the panel with the bundled screws.

7. Place the detector on the SmartBracket mounting panel.