AudioCodes ACTS & AHR is a dedicated service and support umbrella from AudioCodes, designed to deliver professional maintenance, technical support and hardware support for modern VoIP and communication infrastructures. ACTS (AudioCodes Customer Technical Support) offers comprehensive remote assistance — including 24×7 or 9×5 support plans, expert troubleshooting, software updates, and direct access to experienced voice engineers. Complementing this, AHR (Advance Hardware Replacement) provides fast and reliable hardware support options to replace or repair equipment promptly in case of failure. These services are aimed at businesses and IT professionals who need to ensure their VoIP hardware, gateways, SBCs and network solutions remain operational, up to date, and secure, with a strong focus on performance, continuity and expert support.